POLLI.

Urban gardeners have incredible potential to help pollinators by creating scattered habitats in human settlements. However, existing products and platforms fail to elicit long-term interest and motivate consistent involvement for urban gardeners. POLLI. is a mobile app designed for urban novice to mid-level gardeners to create more pollinator-friendly gardens by providing information and eliciting motivation. Compared to existing platforms, our solution is able to raise awareness and encourage retention among target users.

This is a 4-month remote group project completed during the COVID-19 pandemic with a fellow designer and 2 researchers: Kaely Hall, Conor Brownell, and Kyle Kohlheyer.

#Sustainability   #User Research   #Iterative Design   #User Evaluation   

Contribution

  • Took full charge of designing the visual identity and user interfaces;

  • Took lead on developing the storyboards, user flow, wireframes, and prototypes;

  • Assisted with primary and secondary user research, and usability testing.

Why this project?

As someone interested in sustainable lifestyle, I am always intrigued by a question: how to incentivize users to adopt more environmental friendly solutions? After seeing both not-so-successful attempts such as eco-friendly delivery apps and successful ones such as bike/scooter sharing apps, I realized that sustainability or environmental friendliness itself is not a very competitive attraction. A successful sustainable product still need to provide other fundamental added value for users.

This project is a great exploration to this idea, through which I learned that providing divergent benefit for different user groups is a key.

Design Process

01    Problem Definition

02   Opportunity Discovery

03   Ideation

04   Concept Development

05   Concept Refinement

06   Reflection

00   Design Process.

1
Define.
2
Understand.
3
Ideate.
4
Design
6
Reflect.

Define target user groups, user goals, and user needs.

Methods:

  • Literature Review
  • Competitive Analysis
  • Preliminary User/Stakeholder Interviews

Understand pain points, user attitudes, and behaviors.

Methods:

  • Surveys
  • Semi-structured Interviews
  • Affinity Mapping
  • Persona
  • Empathy Mapping

Ideate features, user flows, wireframes, and use cases.

Methods:

  • Brainstorming & Brainwritting
  • Storyboarding
  • Wireframing

Design and prototype high-fidelity look and feel.

Methods:

  • Design System
  • Figma 2D Prototyping

Reflect on performance, usabilities and takeaways.

Methods:

  • Usability Evaluation
  • Strength & Weekness
  • Takeaways

01   Define.

Urban gardeners have incredible potentials to help pollinators by creating scattered habitats in human settlements.

However, existing products and platforms fail to elicit long-term interest and motivate consistent involvement for urban gardeners.

————>

Thus, our goal is to design a tool to help urban novice to mid-level gardeners create more pollinator-friendly gardens by providing information and elicit motivations. The solution should be able to raise awareness and encourage retention among target users.

02  Understand.

1   Research Methods.

Approach.

We conducted 3 types of user research to understand our users and their behavioral/mental models. With a combination of qualitative and quantitative research, we are able to uncover our user's thoughts and preference both on a community level and an individual level.

Debrief.

We started with 5 Preliminary User Interviews to get an initial understanding of our users in a more casual and open-ended way, which helped us to design the protocol of the formal studies. We then distributed an Online Survey on reddit to understand user's general opinions and knowledge, followed by semi-structured interviews to further uncover the rationale behind the survey response.

5
Preliminary User Interviews

14 Questions, 20 min.
Recruited on Slack.

300
Online Survey Responses

17 Questions, 15 min.
On Qualtrics.

6
Semi-structured Interviews

12 Questions, 30 min.
Recruited on Reddit.

2   Affinity Mapping.

Approach.

We organized 220+ interview notes into 5 categories: Garden Influence, Resource and Information Gathering, Pollinator Engagement, Pollinator Knowledge, and Motivations.

Debrief.

Among the 5 categories, Garden Influence, Resource and Information Gathering and Motivation are the most dominant. These categories shows our users' current gardening habits, default options for help and inspiration, as well as their primary source of satisfaction. By analyzing these categories, we are able to align our solution with existing behavior and mental models.

The other 2 categories, Pollinator Engagement and Pollinator Knowledge, shows user's current understanding and attitude related to pollinators-friendly gardening, which informs us on pain points and potential entry points into the problem space.

3   Key Findings.

Insights.

We found that our users are willing to help pollinators out of the convenience of current or better gardening practice. What they need is a tool that facilitates pollinator-friendly gardening through tackling existing gardening painpoints.

Design Opportunity.

Because not all users care about environmental impact to the same degree, we need to lower physical/mental burdens for pollinator-related features, provide divergent added-value for different types of users, and align user flow with existing approach.


Detailed Insights.

What do gardeners know and feel about pollinator?

Know very basic information. Hesitate to take extra steps.

Our participants show very basic knowledge about pollinators. Although many of them would love to help building pollinator-friendly gardens, they do not want this process to be costly or time consuming, and should fit into their established routine if possible.

What are the painpoints in current gardening process?

Maintenance. Lack of high-quality location-based information.

Keeping track of daily maintenance has been addressed as a major obstacle across multiple gardeners. Many new or intermediate level gardeners also complained about how difficult it is to find gardening information specific to their living environment.

What motivates gardeners?

Aesthetics. Edibility. Sense of accomplishment.

Gardeners grow for different reasons, but most of them are more goal-oriented than we expected. The end result, no matter physical (fruit) or spiritual (keeping something alive), always plays a huge part in their satisfaction.

How do gardeners decide what to plant?

Taste. Hardiness. Season. Recommendation from others.

Most novice or mid-level gardeners care more about whether their plants can live. They usually take advice from employees at local plant stores, because they feel like local experts are more reliable and aware of their environment.


————>


Our Design Should...

Require minimal additional effort to current gardening practice.

#strategy
#intuitive design

Tackle general gardening pain points to encourage use.  

#added value #intuitive design

Associate pollinator friendly gardening with existing motivators.

#strategy
#mental model

Provide more personalized pollinator-friendly options with better plant finding feature.

#mindless computing
#personalization

4   Persona + Empathy Map.

03   Ideate.

1   Key Features.

Based On Insights:

We designed 3 key features to fulfill the need for information exchange, suitable plant search, and environmental impact visualization, three key functional needs we identified from research insights.

The pollinator-friendly concept is carefully embedded in all three features: local features gardeners with high pollinator-friendly score, plant finder prioritize pollinator-friendly plants in search results, and impact map provide gardening tracker for pollinator-friendly activities, as well as providing advices and reminders to boost pollinator-friendly score.

Why these features?

The pollinator-friendly concept is carefully embedded in all three features: local features gardeners with high pollinator-friendly score, plant finder prioritize pollinator-friendly plants in search results, and impact map provide gardening tracker for pollinator-friendly activities, as well as providing advices and reminders to boost pollinator-friendly score.

1
Posts.


An instagram style post thread section for users to explore local gardener's activities.

2
Finder.


A filtered search function inspired by shopping sites to customize user's plant finding experience and weight-in pollinator friendly concepts.

3
Impact.


A location-based real-time visualization of user's environment impact. It also can be used as a hud to visualize user's activities.

2   Storyboards.

3   Wireframe + User Flow.

04   Design.

1   Design System.

2   Key Flow.

Flow 01  Onboarding.

An intro to the core concept when users first open the app.

Flow 02  Posts Discovery.

A social media section where users can explore other local gardeners' activity, trending posts, and check out what plants other people are planting.
Each gardener is featured with a P score - Pollinator-friendly Score.

Flow 03  Plant Finder.

A filtered search function allowing users to discover their next perfect plan based on their geographic location, climates, time of the year, and desired dedication etc.
Users can also check what pollinators are attracted to each plant, as well as where to buy the seeds. All results is smartly sorted based on pollinator friendly score.

Flow 04  Impact Map.

A heat map showing user's personal impact on the community as well as the aggregated P score of the entire region, served as a tangible visualization of progress.
Users can also check on other active gardeners near them.

Flow 05  Personal Center.

A section where users can keep track of their gardening activity, organize saved posts, and analyze their garden's P score performance.
This section provides two types of visualization to help users understand how to better manage their gardens across the year and/or for specific time periods.

Flow 06  Documentation.

A documentation flow explaining P score. Can be retrieved at any time in the app.

05   Reflect.

For this project...

We explored a complex problem space and designed a solution for a very diverse user groups. Our evaluation shows that our solution is highly usable, and our users show strong interest in the concept. Both users who initially care or do not care about environmental impact have found our app useful, and have reported increased understanding of pollinators after engaging with the prototype.

However, our expert evaluation result shows that our current design can potentially become more usable and unambiguous, especially because we introduced several novel concepts in the app. We should work on adjusting certain icons and language use to increase coherence and reduce entry barriers.

In the future...

Design for users with various technical experience

It is important to consider the different mental models of people with different levels of familiarity to technologies. For example, a "Scan" icon can be very intuitive to younger people who use a lot of social media, but might need additional explanations for the older generations. In our original ideation, we envisioned an AR function which we thought could be very helpful, but it turned out to be too unfamiliar with the majority of our target user groups, so that they not only hardly ever use it, but also find the feature confusing and interrupting.

Design for sustainability

Because not all users care about environmental impact to the same degree, our solution need to provide added value even for people who does not care much, which often means solving existing problems or improving existing experience. In other words, a product will not be attractive enough if it merely persuades people to adopt a more sustainable lifestyle. Instead, it has to provide better solutions to existing problems in which sustainability is just one of the many benefits.

05   Reflect.

For this project...

We explored a complex problem space and designed a solution for a very diverse user groups. Our evaluation shows that our solution is highly usable, and our users show strong interest in the concept. Both users who initially care or do not care about environmental impact have found our app useful, and have reported increased understanding of pollinators after engaging with the prototype.

However, our expert evaluation result shows that our current design can potentially become more usable and unambiguous, especially because we introduced several novel concepts in the app. We should work on adjusting certain icons and language use to increase coherence and reduce entry barriers.

In the future...

Design for users with various technical experience

It is important to consider the different mental models of people with different levels of familiarity to technologies. For example, a "Scan" icon can be very intuitive to younger people who use a lot of social media, but might need additional explanations for the older generations. In our original ideation, we envisioned an AR function which we thought could be very helpful, but it turned out to be too unfamiliar with the majority of our target user groups, so that they not only hardly ever use it, but also find the feature confusing and interrupting.

Design for sustainability

Because not all users care about environmental impact to the same degree, our solution need to provide added value even for people who does not care much, which often means solving existing problems or improving existing experience. In other words, a product will not be attractive enough if it merely persuades people to adopt a more sustainable lifestyle. Instead, it has to provide better solutions to existing problems in which sustainability is just one of the many benefits.

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